Emotional Intelligence (EQ) - Recording

Course objective

This session will provide a challenging and practical introduction for professionals in client facing or people leadership roles. With a brief overview of current best practice, participants are shown how to assess and build the critical skills of professional service leadership.


Seminar contents

• Introduction to the concept and current best practice in Emotional Intelligence


• The critical role of EQ in professional service and leadership


• Self awareness and self confidence


• Impulse control and emotional resonance


• Empathy and social cognition


• Influence, inspirational leadership and conflict resolution


• A framework for personal assessment and development


• Steps toward building EQ in the practice or your business

Benefits of attending

• Practical and effective mastery of EQ


• Identify personal skills to improve professional service leadership


• Rejuvenate your intrapersonal and interpersonal development plan


• Enjoy a collegial learning environment with colleagues

Target audience

Professionals in client facing, leadership and team roles.