Talk Less, Get More series - Topic 3 - Opportunities not threats - Turning difficult conversations into successful ones

Three session series (receive 10% off individual pricing when registering for the 3 session series)

Have you ever tried to have a conversation with someone to correct their behaviour and ended up either in an argument or having to defend yourself?
It’s not pleasant, is it? And it’s unlikely the other person changes, so it doesn’t encourage you to have another go.

That said, we aren’t always ‘squeaky clean’ when receiving criticism of our own work or ideas. It can seem such a personal attack we get defensive and are back again in an argument or having to defend our own behaviour.

Well help is at hand. These conversations don’t have to be difficult or confrontational. In fact they can, not only be instrumental in getting someone to change, they can strengthen our relationship in the process - turning awkward, difficult conversations into a triumph!

Learning Outcomes:

• What part do you play?
• How to engage and not procrastinate
• Delivering a message so it is well received
• Using C.U.R.E. to overcome the challenge of objections
• Realising the power of praise, rewarding the right stuff
• Delivering simple constructive feedback that people buy into
• How to building trust to strengthen the relationship