CPDlive Website Privacy Policy

Welcome to the CPDlive website, comprising cpdlive.com and related applications and services (the Site).

CPDlive is committed to protecting your privacy which forms part of the ongoing trust that CPDlive wishes to build with you.

What kind of information we collect

When you make any purchase through the Site, it may require your username and password, name, organisation, email address, telephone number, mailing address, cardholder name, credit card type (e.g. AMEX, Visa), credit card number and credit card expiry date.

This allows CPDlive to process and fulfil your purchase requests and to notify you of your purchase status. If you do not supply all this information, then CPDlive cannot process your payment, supply you with what you have purchased or notify you of the status of your purchase request.

When you look at the Site or undertake courses delivered through the Site, the CPDlive web servers, either controlled directly or indirectly, make a record of your visit and log the following information for purposes of the agreement that it has with you and also for statistical analysis or system administration purposes:

  1. Your Internet Protocol (IP) address (e.g. and/or fully qualified domain name (e.g. www.cpdlive.com)
  2. The date and time of your visit to the site
  3. The web pages which you accessed, the files you downloaded and the sizes of those pages/files
  4. If you followed a link to the Site (e.g. from a search engine), the name of the previous web page and the name of the web site you visited
  5. The type and version of your web (e.g. MS Internet Explorer, Firefox or Chrome)
  6. The name of your operating system (e.g. Windows 7 or 8, Apple or Linux)
  7. The protocols used (e.g. http, https, ftp).

Search terms that you provide when you search the Site are collected for statistical analysis, to understand what users are looking for on the Site and to improve the products and services which CPDlive provides.

A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer's hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you. The CPDlive web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CPDlive web pages which you visit while you are using the Site. The CPDlive cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number.

What kind of information is collected by others

When you look at the Site, CPDlive's Internet Service Provider (ISP) and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the Site.

The Site may work with third party sites that collect anonymous traffic data at this site from traffic referred by external search engines.

These third parties may use cookies and other anonymous identifiers and may create anonymous profiles associated with cookies or other anonymous identifiers, but will not associate any data gathered with any personally identifying information from any source.

When you follow a link from the Site to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the Site.

The Site does not not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information.

The information collected by any of the third parties noted above is not subject to this privacy policy.

It should be noted that CPDlive has no control over, and does not accept any responsibility for, the privacy and information collection practices of these third parties.

How we use the information we collect

Your personal information that you provide to CPDlive is kept for the following purposes:

  1. To provide you with that which you have acquired or requested from CPDlive
  2. To send you communications in relation to what you have acquired or requested
  3. Internal accounting and administration
  4. To protect you and CPDlive from fraud
  5. To help us identify other products or services that might be beneficial to you, and inform you about them
  6. To inform you about updates or changes to the product or service you have acquired
  7. For statistical purposes

How we protect the information we collect

To protect the privacy of your information, CPDlive continuously monitors its compliance with the various privacy obligations imposed by law as well as those which it voluntarily undertakes.

Whenever you register or make purchases from the Site, CPDlive uses current technology to encrypt the information. This ensures that the information sent to and from its secure web server from and to your personal computer is for your eyes only.

Online access to your information, products and services is protected by your CPDlive username and password which must be provided before you can gain access to your information, products and services.

You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else.

All collected information is stored on servers. CPDlive believes that this information can only be accessed by you and by authorised CPDlive staff and service providers.

CPDlive also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure.

So that we can ensure that your credit card information is as secure as possible this area of the website is capable of working with web browsers using high-security encryption.

Cross border transfer of data

Personal information may be transferred between countries for processing, storage or support services. If your information is transferred CPDlive will take steps to protect your personal information in a manner consistent with this policy.

What information we share and how

CPDlive will not share your information with anyone. Exceptions may occur where:

  1. CPDlive believes in good faith that you have consented
  2. A law enforcement agency, or other government agency, is exercising its legal authority and has asked CPDlive to provide access to that information
  3. That information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the Site or any web sites connected to them
  4. CPDlive discloses anonymous, aggregated, statistical information to non-CPDlive third parties such as advertisers, promoters and partners
  5. Where CPDlive has outsourced any aspect of providing services to you to third parties, in which case CPDlive will ensure that all third parties deal with your personal information according to the same standards as ascribed to by CPDlive.

Your control over the information we collect

You have a right to access the personal information we store about you. If you find that this information is inaccurate, incomplete or out-of-date, then we will correct it. If you wish to access your information, then please email admin@cpdlive.com.

To assist CPDlive to deal with your request within a reasonable period of time, it will need to verify your identity. To this end, please include in your email the following information:

  1. Your name
  2. The name of your organisation
  3. The subject matter of concern.

Child users

The Site is not for the use of children under 13 years of age. If you are under 13 years of age please do not access or use the Site. If we become aware that a child under 13 years of age has accessed this Site, and we have collected any personal information from or about them, we will delete that information.

Changing our privacy policy

We review our Privacy Policy from time to time and may change it as a result. Any change will take effect from the time it is posted to the Site.


The CPDlive website is owned and operated by CPDlive Pty Ltd of Melbourne, Australia. CPDlive is the trademark of CPDlive Pty Ltd. Any reference to CPDlive in this Webiste Privacy Policy is also a reference to CPDlive Pty Ltd.