Dr June Smith, Lead Ombudsman – Superannuation, Investments and Advice for Australian Financial Complaints Authority (AFCA) and Lead Ombudsman - Investments and Advice at the Financial Ombudsman Service (FOS) will provide an update on AFCA, the new external dispute resolution scheme for the financial services industry. From 1 November 2018, AFCA will replace the Financial Ombudsman Service (FOS), Credit & Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT).
What I will learn:
This webinar will provide:
Clarification on the AFCA Board
Understanding of membership, the transition process and applying to become a member
Detail on AFCA rules, its role and jurisdictional limits
Who should attend:
Dealer group principals Dealer group principals
Ombudsman ? Investment and Advice
Financial Ombudsman Service Australia
How does it work?
Recordings can be viewed twice. You can fast forward, rewind or pause the playback at anytime. If you stop playback this will count as a view.
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